Terms and Conditions
Our responsibilities:
Outline Itinerary
In exchange for a fee of £27 we will write a tailored outline itinerary using the information supplied by you, via our Enquiry Form or other means of communication, in the form similar to the Sample itineraries which can be requested beforehand for free. Included will be a quotation for our services in organising your vacation and an estimate of accommodation costs. Should you wish to proceed the £27 fee will be deducted from our service fee.
Final Package
We promise to deliver to you, in exchange for our Service fee:
- A detailed travel itinerary based on a pre-agreed outline itinerary.
- Accommodation bookings for each night on your trip, according to the
information provided by you. - Advance booking for activities as agreed in the outline itinerary.
- Supporting documentation which will include as a minimum a road map(s), location and contact details for the accommodation and booked activities. We reserve the right to amend this documentation.
We do not:
- Book flights or other travel to/from the UK.
- Book car hire.
but we can, if you so wish, research this for you and direct you to the appropriate suppliers for you to make the booking directly.
Your responsibilities:
The web site www.realbritaincompany.com exists solely to assist customers to make legitimate enquiries of Kate & Ian Findlay t/as The Real Britain Company and in the booking of travel-related services, and for no other purposes.
You warrant that you are at least 18 years of age and possess the legal authority to enter into an agreement. You agree to be financially responsible for all bookings made in your name via The Real Britain Company, including by minors (under 18 years old) living in your care.
You also warrant that all information supplied by you, or members of your household, in using the service provided by The Real Britain Company, via the web site or any other means of communication, are true and accurate.
You agree the service provided by The Real Britain Company shall be used only to make legitimate enquiries or purchases for you or for another person for whom you are legally authorised to act. You understand abuse of the service provided by The Real Britain Company may result in legal action.
Accommodation
Our accommodation choices are based on extensive research and we strive to obtain the highest standard available at the time of booking and within the agreed price band.
We book the accommodation on your behalf and in your name (see Payment below). It will be your responsibility to pay the balance due at the end of your stay in each place.We add no markup nor take any cut from the accommodation supplier. The reason we have chosen to do it this way is so that we can be totally transparent in our cost structure and you can be sure that we have no vested interest in choosing certain establishments. The contract is between yourself and the establishment and additional terms and conditions will apply, for example see Cancellations below.
The hotels and suppliers of other services used by The Real Britain Company are independent contractors and not agents or employees of the Real Britain Company. The Real Britain Company are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
Payment
Payment for a personal, tailored outline itinerary can be made by any of the methods below but, for convenience to the customer, is usually by Paypal.
When a Final Outline Itinerary has been agreed we ask for a pre-payment which is usually 20% of the accommodation estimate or the service fee, whichever is the lesser amount. In addition we will ask you to provide your credit or debit card details.This is for securing the accommodation, or any other service included in the itinerary, on your behalf. It is increasingly common in the UK for credit card details to be taken, not only to pay for a service or a deposit but also as insurance against no-show or late cancellation when a cancellation charge may be taken. Sometimes a supplier will only take cash or cheque in which case, if you do not have a UK bank account, we will ask for a further payment to The Real Britain Company so that we can pay the deposit by cheque on your behalf. Advance payments in full may be requested for services which are not refundable, e.g. tickets for the theatre or sporting events. An estimate of all costs will be provided with the outline itinerary resulting from your initial enquiry. If these are to be substatially exceeded (>+10%) we will consult you before committing funds.
Payment to The Real Britain Company can be made via:
- Personal cheque on a UK bank account.
- PayPal® (we will send you an email with automatic access).
- MasterCard or Visa
Cancellations and changes
Once we have delivered the detailed itinerary to you it is yours and liability for all items described in the itinerary passes to you. In the event that changes need to be made to the itinerary the responsibility to do so is yours. Please be aware that under the terms and conditions of the individual suppliers you may incur deposit losses or be expected to pay full costs if the cancellation is too close to the booked date. Each supplier will have their own terms and conditions
You may ask us to change the itinerary on your behalf which we will gladly do at a cost proportionate to the amount of work involved.
Insurance
We strongly recommend that you take out full travel insurance so that if you do have to cancel for unforeseen circumstances you will be able to claim back any incurred expense, such as lost deposits. Please note that The Real Britain Company have no liability and will make no refund in the event of any delay, cancellation, over booking, strike or other causes beyond our direct control, and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Copyright notice
All contents of this Web site are: Copyright © 2006-2009 www.realbritaincompany.com. Images on this site are incorporated for primarily viewing purposes only and unless otherwise stated are Copyright © 22006-2009 www.realbritaincompany.com and may not be saved or downloaded in any
format. Some of the images appear courtesy of WikipediA and have been released into the public domain by the author. This applies worldwide.
