Terms and Conditions
Our responsibilities:
We promise to deliver to you, in exchange for our fee:
- A day-by-day travel itinerary based on a pre-agreed outline itinerary.
- Accommodation bookings for each night on your trip, according to the information provided by you.
- Advance booking for activities as agreed in the outline itinerary.
- Supporting documentation which will include as a minimum a road map(s), location and contact details for the accommodation and booked activities. We reserve the right to amend this documentation.
We do not:
- Book flights or other travel to/from the UK.
- Book car hire.
but we can, if you so wish, research this for you and direct you to the appropriate suppliers for you to make the booking directly.
Your responsibilities:
The web site www.realbritaincompany.com exists solely to assist customers to make legitimate enquiries of Kate & Ian Findlay t/as The Real Britain Company and in the booking of travel-related services, and for no other purposes.
You warrant that you are at least 18 years of age and possess the legal authority to enter into an agreement. You agree to be financially responsible for all bookings made in your name via The Real Britain Company, including by minors (under 18 years old) living in your care. This includes settling your accounts, informing suppliers (of accommodation or any other service), of any changes in the itinerary that has an impact on them, such as changing dates or cancelling, and paying any cancellation charges due.
You also warrant that all information supplied by you, or members of your household, in using the service provided by The Real Britain Company, via the web site or any other means of communication, are true and accurate.
You agree the service provided by The Real Britain Company shall be used only to make legitimate enquiries or purchases for you or for another person for whom you are legally authorised to act. You understand abuse of the service provided by The Real Britain Company may result in legal action.
Accommodation & third party services
Our accommodation choices are based on extensive research and we strive to obtain the highest standard available at the time of booking and within the agreed price band.
We book the accommodation on your behalf and in your name (see Payment below). It will be your responsibility to pay the balance due at the end of your stay in each place.We add no markup nor take any cut. The reason we have chosen to do it this way is so that we can be totally transparent in our cost structure and you can be sure that we have no vested interest in choosing certain establishments. The contract is between yourself and the establishment and additional terms and conditions will apply, for example see Cancellations below.
The hotels and suppliers of other services used by The Real Britain Company are independent contractors and not agents or employees of the Real Britain Company. The Real Britain Company are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
Payment
When an outline itinerary and budget has been agreed we ask you to pay 20% of the budgeted cost of accommodation. We will use this to pay any cash deposits required as we make the bookings on your behalf. We will also ask you to provide your credit or debit card details as it is increasingly common in the UK for credit card details to be taken as insurance against no-show or late cancellation when a cancellation charge may be taken. Advance payments in full may be requested for services which are not refundable, e.g. tickets for the theatre or sporting events.
Finally, we will ask you to pay the balance. This will include our service fee, any fixed costs involved in completing the package (which will already have been costed in the outline itinerary document), less any residual unused deposit.
e.g.
- Accommodation estimate = £2000
- Initial payment = £400
- £320 used on deposits leaving £80 unused.
- Service charge + fixed costs = £235
- Final payment = £235 - £80 = £155
Should the unused deposit be more than the service charge and fixed costs we will refund you the difference.
Some smaller establishments and businesses will only take cash or a personal cheque. If you would prefer you can send us the funds via Paypal and we will pay in full for you. We do have to levy a charge of 4% to cover the transaction cost.
Payment to The Real Britain Company can be made via:
Click on the logo for more about PayPal®
- Personal cheque on a UK bank account.
- PayPal®.
We will send you an email with automatic access to PayPal®.
Cancellations and changes
Once we have delivered the detailed itinerary to you it is yours and liability for all items described in the itinerary passes to you. In the event that changes need to be made to the itinerary the responsibility to do so is yours. Please be aware that under the terms and conditions of the individual suppliers you may incur deposit losses or be expected to pay full costs if the cancellation is too close to the booked date. Each supplier will have their own terms and conditions, which we will include in the accommodation details, but typically they will be:
- Within 10 weeks - 20%
- Within 10-4 weeks - 50%
- Within 4-2 weeks - 80%
- Within 2 weeks - 100%
You may ask us to change the itinerary on your behalf which we will gladly do at a cost proportionate to the amount of work involved.
Insurance
We strongly recommend that you take out full travel insurance so that if you do have to cancel for unforeseen circumstances you will be able to claim back any incurred expense, such as lost deposits. Please note that The Real Britain Company have no liability and will make no refund in the event of any delay, cancellation, over booking, strike or other causes beyond our direct control, and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Copyright notice
All contents of this Web site are: Copyright © 2006 www.realbritaincompany.com. Images on this site are incorporated for primarily viewing purposes only and unless otherwise stated are Copyright © 2006 www.realbritaincompany.com and may not be saved or downloaded in any format. Some of the images appear courtesy of WikipediA and have been released into the public domain by the author. This applies worldwide.